NUWAVE

NuWave Communications is a global communications service provider with a continuing mission to sustain mutually valuable relationships with our customers, employees, and communities.

When it comes to services with NuWave, we pride ourselves on forging lasting relationships as a strategic partner based on trust that we earn. We measure our value through our customer’s eyes, and since 1998, we have connected businesses of all sizes with custom-tailored solutions.

NuWave offers a full range of voice, data and managed services solutions to meet business needs by industry and segment over a highly scalable and secure network encompassing a best-of-breed network topology. With NuWave, you can rest assured your solution is met at the crossroads where market and price leadership intersect, and with the level of customer service you deserve.

VOICE

UCaaS

The NuWave UCaaS platform is the most economical and advanced option for your small and medium business customers.

NuWave leads the market in a cost-effective and innovative solution for UCaaS. UCaaS solutions have made their way into the mass market for consumers thanks to companies like Vonage and cable providers by introducing consumers to basic VOIP services and leveraging that into basic UCaaS systems.

NuWave takes that model to the next level with a rich set of advanced features, a long history of experience, and a highly competitive pricing structure.

NuWave’s approach to the UCaaS market is to give our customers every tool they need to be successful while constantly developing new features for the future. A UCaaS platform is only as good as it’s backend infrastructure which is why we work tirelessly to innovate in this space and why we have built out two different facilities on either side of the US.

NuOffice UCaaS

Use NuOffice to deploy cloud-based Unified Communications services to significantly enhance employee and customer communications for increased productivity and an amazing customer experience.

• Cloud-based business communication services replacing traditional PBX’s
• Robust contact centre solution
• Powerful multi-tier portal enables CSPs to create their own reseller channel
• Innovative NuOffice/Smart Office UC clients and collaboration rooms
• Value-added NuOffice Wrappers enhance customer engagement

SIP Trunking

Choose the service that minimizes complexity, maximizes security and never compromises on quality

Cloud communications are transforming your marketplace, opening the door wide to a new era of flexibility and collaboration. As you explore your businesses’ expanding options for network simplification and cost savings, two key factors to consider in a provider are security and reliability.

NuWave is proud to be recognized among an elite handful of partners certified by Microsoft to provide your business with the strongest commercial encryption protocols, TLS/SRTP. Combine the security of TLS/SRTP (which exceed regulatory requirements for HIPAA, PCI, SOX, and other government compliances) with NuWave’s geo-redundant, carrier-grade network and realize the positive business outcomes of these advanced solutions.

DATA PRODUCTS

Dedicated Internet Access

Being connected is critical to the success of any business. With NuWave’s Dedicated Internet you will be connected and with a reliable and fast network. Unlike internet provided by cable companies, your internet will remain its top speed even during high traffic times because your connection is a dedicated connection and not shared with others. All service providers can offer their fast internet but Nuwave monitors our network and it is self healing making sure you stay working and productive.

At NuWave we believe in customizing your solutions to match your needs. We will help evaluate your current needs and match them with the right solutions available.

Benefits

• As your business grows so will your demands on your network and it can be done effortlessly.
• NuWave offers speeds of 1.5Mbps to 10Gbps.
• NuWave has multiple redundancies in place to make sure you continue to work.

Ethernet Services

NuWave understands that you and your business deserve consistent and comprehensive Telecom solutions, delivered via cutting-edge communications technology. We continually and proactively research new developments in the telecommunications industry to ensure we always provide excellent, highly competitive services and products that meet businesses’ ever-growing requirements.

You can rely on NuWave for secure, reliable network features and services tailored to your organization. Our consumer-driven approach means it’s our top priority to make sure you enjoy a hassle-free installation and deployment process, regular updates via seamless communication, and dedicated 24*7 support that leaves no stone unturned.

Network Operations

NuWave’s network of operators is widespread, so there’s always someone available to assist you, 24*365. Call us anytime and you’ll be connected with one of our skilled technicians right away.

Sales Engineering

NuWave’s engineering staff are true perfectionists. With a keen eye for detail, they perform rigorous pre-sale technical reviews to make sure that accuracy and quality are never compromised.

Dedicated Account Management

NuWave’s dedicated account managers will be available for post-installation support, including billing inquiries, service escalations, satisfaction meters, maintenance costs and any service modifications.

Consistent Provisioning

During the lead-up time to your final deployment and installation, our provisioning managers will keep in constant touch as they manage the entire processing stage, always documenting milestones along the way.

MANAGED SERVICES

Direct Inward Dialing

Direct Inward Dialing (DIDs) are virtual numbers that gives you the ability to route calls to an existing telephone lines. Customers are able to call directly to an employees desk phone without having to be directed by an operator. As a call comes into the PBX system, the system recognizes the number and routes the call to the correct extension within the company. Call flow can be managed by giving a a different DID to a group or department, this can help alleviate the Sales department receiving those Technical Support calls. Lastly, NuWave DID’s eliminates the need to purchase separate lines for each employee

• Cheaper than traditional lines.
• Easy to grow your system as you grow.
• DID’s are available all over the globe.

Mobile Applications

The application can be used for:

• Video and voice calling, extending the advanced features of your business to your mobile phone.
• Easy access to your settings, corporate directory and call history
• Secure instant messaging & group chats
• Your phone presence across your network
• Outlook Integration
• Conference meetings