We Help You See the Big Picture, Turning Information to Insight
Connecting people with each other and the right information is mission-critical. But with an increasingly complex world generating exponentially more data, it becomes ever harder to see through the noise.
Intrado develops innovative, cloud-based technology to make it easier, more effective and efficient to deliver connections that count in this increasingly complex world.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most.
And we do it with a laser-focus on reliability that matches the high stakes for organizations and for people's lives.
Digital Media with Intrado
The Intrado suite of solutions enables PR, IR, corporate communications and marketing professionals to deliver product announcements, investor days, marketing webinars, employee town halls―the events and announcements that build brand, drive sales and engage key audiences for your business.
Share your news with media, investors, influencers and consumers worldwide. The GlobeNewswire distribution network is one of the world’s largest, giving you global reach and the ability to target your message to the audiences that matter most.
Webcasting & Streaming
Engage your audience with high-quality, interactive events to internal teams or global audiences.
Track social and mainstream media with daily reports and real-time alerts. Our team of analysts can create custom reports to measure your brand health and the impact of your communications.
Establish your IR website and newsroom as authoritative sources for analysts, shareholders and key stakeholders who are looking for information about your company. Tell your investment story by providing relevant, timely information for investors and the media.
Identify relevant influencers, improve your outreach, and find earned media opportunities.
Unified Communications Services
MAKE BETTER CONNECTIONS
When you strip away the jargon and hype, the promise of unified communications is to connect things effectively in order to improve the users’ experience and increase performance. But like many desirable strategies, it is much more complex than it looks. That is why Intrado focuses so much time, energy and investment in the unified communications space.
Simplifying technology applications for improved performance is a hallmark of our businesses. We thrive in these conditions because we know our efforts yield tangible results for everyone—from our employees to our customers and their customers. Intrado creates varied services and solutions so we can deliver results that meet your business’s tailored objectives.
So who do you need to improve connections with most? Employees or partners? Devices and supply chain links? All of these are available from and supported by Intrado’s Unified Communications Services. Regardless of the endpoints, we help you get there. We know that making better connections is not the end, it is truly the beginning.
Intrado Unified Communications areas of expertise:
Conferencing & Collaboration Intrado transforms the meeting experience with powerful mobile and desktop tools that make you more productive through enhanced collaboration.
Managed Voice Services Our messaging and presence solutions integrate the latest instant messaging functionality, the most advanced video technology, superior Intercall platform audio quality and personalized service.
Network Services With advanced features designed to offer more flexibility and control, voice and network solutions from Intrado can ease the burden on limited IT resources, while enhancing the overall productivity and security of your organization.
Webinars & Enterprise Streaming Our services enhance communication through rich, interactive environments, robust webcasting tools, operator assisted conference calls and corporate video sharing solutions.
DIFFERENTIATE YOUR CUSTOMERS’ EXPERIENCE
As customer expectations evolve, and new channels emerge, achieving true CX maturity is a never-ending journey. As more than a simple software provider, Intrado pairs industry-best technology with ongoing CX consultation, business intelligence and CX strategies to create a truly unique customer experience for your brand.
Intrado has helped businesses integrate industry-leading technology, layer it with intelligent data, and orchestrate every component within the CX ecosystem. It’s time to deliver a more connected CX—from customer attraction to long-term advocacy. When you partner with Intrado, you’ll make your customer interactions smarter, faster and more personal.
IVR & Self-Service Informed by deep experience in your industry and others, our CX Design and Support specialists will help assess your customer journey to design effective call-flows.
Proactive Notifications & Mobility Intrado’s CX Design and Support experts leverage customer journey analysis, data analytics and all relevant compliance measures to ensure the confidence you’ll need to get your message to customers, and use new information to continuously improve your outreach strategy.
Cloud Contact Center Maximize efficiency and dramatically reduce service costs with hosted routing, multi-channel integration, data security and enterprise-wide visibility.
CX Design & Methodology Make the most of automated communication solutions with expert strategy, design, implementation, analysis and ongoing optimization.
Sell Intrado’s Innovative Solutions Yourself Support your offers with world-class inbound and outbound communication technology and expertise, without the costs of developing infrastructure. We connect. You deliver.
Connecting over 64M customers each month “Connect with me, and I’ll be yours for life...”
Specialized Agent Services
SPECIALIZED AGENT-BASED SOLUTIONS
Intrado combines highly-skilled and trained subject matter experts with proven analytics and technologies to offer Specialized Agent Services. With this foundation, we apply our deep understanding of agent-based solutions to provide solutions for healthcare advocacy, business-to-business sales solutions and cost management.
Intrado’s Health Advocate Solutions leverage a unique combination of personal, compassionate support from healthcare experts using powerful predictive medical data analytics and a proprietary technology platform including mobile solutions to engage people in their health and well-being.
Our solutions help your sales organization drive productivity and overcome the challenges of account coverage, new business development, new market development and open territories to grow your revenue.