One platform. All the tools you need.

Why Fuze?

Enterprise-grade

Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint.

Customer Experience

With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment.

Unified Platform

The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization.

Cloud Communications for the Enterprise

Move beyond the limitations of a traditional business phone system

Modern business communications require more than just a dial tone. Leading organizations are looking for solutions that drive business agility while attracting and retaining talent. Fuze gives users the flexibility to move beyond the limitations of legacy systems, delivering an innovative experience with video and screen share directly within a Fuze call.

Fuze Calling Provides typical PBX features like assisted and blind transfers while unlocking a visual calling experience with video calling and screen share to enable richer communication. Fuze securely delivers services in over 110 countries, acting as a single consolidated voice carrier for multinational and distributed organizations with full-time services and support staff in North America, EMEA, and APAC. The software-powered calling experience is available on Windows, OS X, web, and mobile, and integrates into your day-to-day workflows by connecting with apps such as Salesforce, Bullhorn, Zendesk, Google Calendar & contacts, Microsoft Outlook, and more.

Fuze Calling Features

PBX Features

From your deskphone or softphone, use all standard phone features such as call transfer, conferencing, parking, call recording, voicemail, etc.

Team Messaging

Connect groups of coworkers and external parties quickly and easily with 1:1 and group messaging.

Content Sharing

Send images, documents, and links, or keep track of next steps and to-do’s in the group’s shared notes.

Presence

Let your colleagues know when you’re available based on your Fuze call and meeting activity and your Google or Microsoft Outlook calendar events.

Fuze Data

Get a centralized view and trend analysis of calling, meeting, and messaging data to give a unique perspective for technology and business leaders.

Fuze Data REST APIs

Leverage communications data from the Fuze platform to fuel AI and ML use cases such as conversational intelligence.

Devices

Fuze partners with leading enterprise IP phones from Poly and Yealink to provide users with a rich audio experience for every desk, call center, lobby, meeting space, or while on the move.

Connectivity

Connect your sites to Fuze with over-the-top, enhanced OTT, private connectivity, or SD-WAN, and monitor the connectivity of your sites and the Fuze platform with Fuze Real-time Network Monitoring.

Meet Anytime, Anywhere

Increase engagement and productivity with HD audio and video conferencing

Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. These services are tightly integrated into the same unified application with a consistent user experience across desktop, mobile, web, and rooms.

Fuze Meetings blends world-class HD VoIP and global dial-in access, right from your laptop or mobile device. It securely delivers a quality audio experience by intelligently routing and dynamically optimizing the experience based on each participant's location and available network connectivity. Users can start ad hoc Fuze Meetings from either Fuze's integrated team messaging capabilities or from a Slack channel. They can also schedule meetings directly form their Google or Microsoft Outlook calendars. Fuze delivers a multi-party HD video conferencing solution that automatically optimizes for single or dual HD monitor configurations an can also be used as a traditional audio conference room phone using its integrated dial pad.

Fuze Meeting Features

Team Messaging

Connect groups of coworkers and external parties quickly with 1:1 and group messaging across desktop, mobile, and web.

Content Sharing

Users can send images, documents, and or keep track of next steps and to-do’s in the group’s shared notes.

Presence

Let your colleagues know when you’re available based on your call and meeting activity and your Google or Microsoft Outlook calendar events.

Fuze Data

Get a centralized view and trend analysis of calling, meeting, and messaging data to give a unique perspective for technology and business leaders.

Contact Center

More than just a call center solution

Fuze offers cloud contact center solutions to meet a variety of needs—ranging from basic to extremely complex—with its native solution for voice-only needs and curated partnerships with Five9 and NICE+inContact for omni-channel or large deployments. These solutions support midsize businesses with one to two office locations, high-end global retailers with thousands of agents across many countries, distributed support or sales teams, a receptionist directing calls at headquarters, and everything in between.

Fuze Contact Center Features

Agent Visibility

Visual queues give agents the ability to quickly see important information and queue statistics and easily log in, log out, and pause all or individual queues -- from desktop or from mobile.

Enterprise Integrations

Improve the efficiency of your agents with pre-built integrations with Salesforce, Zendesk, Netsuite, and more. Fuze can also provide custom professional services for integrating with a homegrown solution.

Management Visibility

Manage queues and agents, coach and record, get real-time data and statistics, and an analytics tool combine to provide supervisors with complete knowledge and control of the contact center.

NICE+inContact & Five9 Integrations

Fuze User Directory

Agents on partner platforms can quickly search for knowledge workers and subject matter experts who reside on the Fuze platform with the Fuze Directory integration.

Presence Integration

Integrations with Fuze Presence provide agents on partner platforms with the availability of Fuze users.

Dedicated Routing

Agents on partner platforms can quickly transfer calls to the Fuze platform with dedicated routing, all while maintaining the integrity of the call.