8x8 offers one platform solution equips your employees with the exact tools they need to communicate, collaborate, access data and contact experts at the speed of business.
One Cloud Solution for Voice, Meetings, Collaboration, Call Center and More...
Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your employee and customer interactions, leading to less churn and more revenue.
A one platform solution for communications and contact center gives you one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts. The ability to configure tailored plans across 8 service levels provides the lowest possible total cost of ownership. Enable your enterprise to operate at the speed today's businesses require.
X2 provides your employees with:
X6 includes X4 capabilities plus:
X4 includes X2 capabilities plus:
X8 includes X6 capabilities plus:
Never miss a customer satisfaction opportunity. Contact Center brings web, chat, SMS, social media, and voice channels on to one central platform.
Achieve lightning-fast first contact resolution every time. 8x8's intuitive interface and comprehensive internal communications hub equips contact center agents to manage every customer engagement swiftly and optimally.
Access real-time analytics and reporting from any internet-connected device. Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels.
8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.
8x8 empowers supervisors and agents alike with smart scheduling, individualized performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
Join meetings with a single click from any compatible browser and still get a full screen experience. Seamlessly move chats or calls from Virtual Office to an online meeting for face-to-face interactions or screen sharing.
Unleash your team's productivity with an uncluttered, high-definition experience that will bring them together as if they were in the same room. Share your screen instantly to deliver messages with precision and get all participants on the same page.
While 8x8's Video Meetings is great for desktop and mobile devices, sometimes you want to meet with colleagues in a conference room to share a screen or collaborate with team members in a different location. For that, we have introduced 8x8 Meeting Rooms, a Cloud solution to easily schedule, host and join meetings from huddle rooms and other dedicated collaboration spaces.
Contact your 8x8 sales representative to learn about participating in the early access program.
2125 O'Nel Dr, San Jose, CA 95131, USA
July 14, 2020 9:48 am local time